Shipping Information

For most UK orders, we utilize the services of UPS and FedEx couriers. Depending on the nature of the goods and customers’ locations, we may use a different delivery partner to ensure your order arrives on time and in perfect condition.

To determine how much delivery will cost for your order, we have made the process easy – simply add your items to the cart, go to the checkout and complete the first step to get a delivery estimate.

If you feel that you are not being charged the right amount, please contact us for the most accurate quote.

We deliver to most international destinations, and shipping charges at checkout apply.

However, we may contact you if we detect that there is a discrepancy in delivery charges, and we will cancel your order if you refuse to pay the appropriate delivery fee. International deliveries may require further security checks, and the cardholder may need to provide ID.

In conclusion, we take shipping seriously, and we are committed to ensuring that our customers receive their orders promptly and reliably. Our shipping policy adheres to high standards to protect customers’ interests and maintain our brand reputation. Should you have any queries, please do not hesitate to contact us.

Order Processing & Fulfilment Timeline

  • UK Orders: Processed within 2-5 business days (Monday to Friday, excluding bank holidays)
  • Typical dispatch occurs within 3 business days for most orders.
  • Complex orders or large shipments may require full 5 business days.
  • International Orders: Processed within 3-10 business days.
  • Additional time required for export documentation and compliance checks.
  • Certain destinations may require extended processing for customs clearance. 

Pre-Order & Made-to-Order Items

  •  Clearly marked as “Lead-Time/Pre-Order on product pages.
  • Lead times vary by product (typically 4-8 weeks)
  • Flexible Cancellation Policy:
  • May cancel anytime before manufacturing begins (full refund)

Shipping Methods & Delivery Networks

  • UK Domestic Shipping Options
  • International Shipping Services

Customs, Duties & International Regulations

  • Key Considerations for International Customers
  • VAT & Import Taxes:
  • UK orders include all taxes at checkout and product page.
  • Non-EU customers responsible for local duties (typically 5-20% of declared value)
  • Export Compliance:
  • All shipments comply with UK export control laws
  • May require end-user declarations for high-value items.

Order Tracking & Delivery Management

  • Real-Time Shipment Monitoring
  • All orders receive tracking numbers via email/s
  • Advanced Tracking Features:
  • Delivery Notifications with 1-hour time windows.
  • Secure delivery instructions (garage/neighbour options)

Shipping Rates:

We offer free shipping on all orders U.K. Mainland only.  Worldwide shipping costs will be displayed at checkout before you finalize your purchase.

Shipping Status:

Once your order ships, you’ll instantly receive a shipping confirmation email containing your tracking number.

If you don’t receive the shipping confirmation email immediately, don’t worry! We are aware of the delivery date or date range provided at checkout, and rest assured, we will deliver the items within that timeframe.

Tracking Your Order

You will receive an email notifying you once your order has shipped. The email will include a unique parcel tracking number. The status of your order can be reviewed by logging into “My Account”. Click on “My Order “ to review your order status and/or obtain a tracking number.

It can take a few days following order shipment before the tracking number becomes active on the courier’s system. If the information is not available, please try again later or contact us.

Item Not Received:

If you have successfully placed an order and still haven’t received it, even though the tracking status indicates delivery, we recommend contacting the courier to locate your shipment. If the issue persists, kindly email us at team@asmtuning.co.

Contact Information

  • Shipping Support Team:
  • Email: team@asmtuning.co
  • Phone: +44 121 798 0689
  • Hours: Customer Support Available 24/7.